Customer Service Representative/ Administrative

GreenPoint Ag•Decatur, AL

3d•Onsite

About The Position

About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We’re committed to farmers’ success, because that’s the only way we succeed. It’s a responsibility we don’t take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we’d like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Decatur, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag’s customers and vendors. During season, this is a fast paced environment where one must think quickly on their feet while keeping a pleasant atmosphere.

Requirements

One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience
Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy
Excellent interpersonal skills necessary for customer relations
Strong written and verbal communication skills
Dedication to building strong relationships with external and internal customers
Creative problem-solving abilities
Courageous decision-making abilities
Aptitude to effectively prioritize and execute tasks to full completion
Ability to meet challenging deadlines while still producing high-quality work
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to communicate with associates and customers
Ability to read, count, and write to accurately complete all documentation

Nice To Haves

Logistics experience is highly desired
Experience with agriculture preferred

Responsibilities

Builds strong customer relationships through providing excellent service
Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
Addresses customer requests via phone or email (internal & external customers)
Performs customer invoicing
Collaborates with teammates
Performs inventory management within ERP system
Works closely with sales, supply, logistics and other GreenPoint Ag teams
Ensures consistent adherence to approved credit policy
Assists Warehouse Manager with merchandising, inventory management and housekeeping
Deliver products when necessary
Assist with loading/unloading products