Retail Customer Service Representative / New Jersey
About The Position
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Jersey City, NJ. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Requirements
- Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.
- Good at multitasking and staying organized in a busy environment.
- Ability to connect and work well with different types of people.
- Flexible to work weekdays and weekends (if necessary).
Nice To Haves
- Knowledge of additional languages (Spanish, French, or others) is a plus.
Responsibilities
- Help customers choose the right bike, battery, accessories, and services.
- Assist with signing up for subscriptions, processing payments, and setting up accounts.
- Explain bike features and make sure customers have a great first experience.
- Support customers with repairs, payments, and subscription questions.
- Coordinate repairs with mechanics and perform minor bike adjustments when needed.
- Handle invoicing, service follow-ups, and work with customer accounts.
- Inspect bikes and manage fines when necessary.
- Prepare reports about sales, inventory, and store operations.
- Monitor inventory levels and coordinate stock as needed.
- Keep the store clean, organized, and welcoming.
- Assist with opening and closing the store.
- Support your team and supervisor with other tasks as needed.
Benefits
- Training provided: We believe in empowering you to reach new heights.
- Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
- 401(k) retirement plan: Invest in your future.
- Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
- Flexible 8-hour shifts: Balance work and life seamlessly.
- Opportunity to lead and shape the growth of a key store location.
- Collaborative, innovative, and growth-oriented environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
