Customer Service Representative
About The Position
Interviews customers and records interview information into computer for customer service by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers. Check order entries for accuracy and update orders with rates Order Entry Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised. Notify Customers locations of upcoming deliveries. Manage damaged freight issues in coordination with Safety/HR and the customer. Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.
Requirements
- High School Diploma or GED
- Six months to one year related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Knowledge of TMW Database software
Responsibilities
- Interview customers and record interview information into computer
- Communicate by phone and email to ensure timely and effective response
- Check order entries for accuracy and update orders with rates
- Communicate load changes or issues to Fleet Managers
- Notify Customers locations of upcoming deliveries
- Manage damaged freight issues in coordination with Safety/HR and the customer
- Exhibit good attendance and cover for co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
