Customer Service Representative

U-Haul•Colorado Springs, CO

1d•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. In this role, you will be a key part of a supportive team, representing U-Haul's exceptional service and ensuring customers receive all the help they need on their journeys. This involves inspecting and maintaining equipment, as well as assisting customers using up-to-date technology to dispatch and return equipment. The position offers on-the-job education and opportunities for advancement. U-Haul operates with a 'Hire Fast, Pay Fast' motto, allowing immediate start and payment for working interviews, along with a $100 hiring bonus and a $300 cash bonus upon completion of the 1-2-3 Punch Certification Program for U-Haul Equipment Inspection and Verification. Since 1945, U-Haul has been serving do-it-yourself movers, founded on the need for one-way, nationwide moving equipment after World War II.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Ability to work around moving parts or machines, fumes or irritant chemicals.
May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Ability to remain stationary for long periods.
Ability to move around indoors and outdoors.
Ability to position oneself to reach objects at varying heights.
Ability to move equipment weighing a minimum of 50 lbs. assisted or unassisted.
Must not use nicotine products (in specific states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington).

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores