Customer Service Representative

EDP Propane • Tinicum Township, PA

12d

About The Position

Every interaction a customer has with EDP shapes how reliable, responsive, and
trustworthy we feel as their propane provider. In this role, you’ll be the
person who turns everyday service moments—calls, questions, fixes—into long-term
customer relationships that keep homes warm, businesses running, and communities
powered. What you do directly supports customer retention, smooth operations,
and growth across our service areas.

You’ll work at the center of customer communication and internal coordination,
partnering closely with your General Manager, Service Center, and delivery teams
to make sure customers get what they need—accurately and on time.

Requirements

• High school diploma, GED, or equivalent experience
• 1–2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Nice To Haves

• Experience in utilities, energy, logistics, or service-based industries
• Familiarity with billing systems, route management, or customer account maintenance
• Experience supporting retention, collections, or outbound calling campaigns
• Prior administrative or office operations experience
• Exposure to accounts payable or basic finance processes

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Benefits

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Voluntary life, AD&D, and short-term disability coverage
• Paid holidays and time off
• $50,000 basic life/AD&D and long-term disability at no cost
• Propane discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees