Customer Service Representative

Dave Jones LLC • Madison, WI

25d • $20 - $23

About The Position

As a Customer Service Representative at Dave Jones, you will be the first point of contact for our valued customers within our Service & Remodel Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

Requirements

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

Responsibilities

• Answer customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED