Customer Service Representative

AAA Service Plumbing, Heating, Electric • Golden, CO

just now • Onsite

About The Position

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Requirements

• At least 3 years of customer service experience
• At least 1 year of call center experience
• Able to use and understand different computer systems

Nice To Haves

• Industry knowledge is a plus!

Responsibilities

• Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians
• All calls answered with urgency in a professional manner
• Call handling and meeting customer needs consistently followed
• Meet the call center goal for opportunity expectations in respect to setting appointments
• Existing tools, scripts, and systems used consistently to book appointments
• Department procedures followed routinely to ensure consistently high sales
• Logging into systems in a timely manner
• Makes follow- up calls to customers for satisfaction of service performed by technicians
• Check invoices to ensure technician input proper payment and information in each order for accounting
• Other job duties as assigned

Benefits

• Competitive compensation PLUS bonuses!
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued sick and vacation time.
• Ongoing technical and developmental training to further your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees