Customer Service Representative (Full-Time)

HALO Animal Rescue•Phoenix, AZ

5d•$16

About The Position

Customer Service Representative - Starting at $15.65/hour (Full-Time= Wednesday/Thursday off days) General Description of Position: The ideal candidate will be experienced in handling a wide-range of administrative and retail-related tasks, and will be able to work independently, with minimal supervision. Applicant must be exceedingly well organized, motivated, possess a strong work ethic and enjoy the administrative challenges of supporting one of Arizona's largest no-kill animal shelters. The ability to positively interact with the public and staff in a fast-paced, high-pressure environment, while remaining calm, focused, resourceful and efficient, is critical to this role. Further, applicant must be highly professional, well versed in both written and verbal communications, and demonstrate superior attention to detail.

Requirements

Past experience in an administrative or retail position
Data entry experience and the ability to quickly learn new database skills
Strong knowledge of MS Office, including Word, Excel and Outlook
Strong self-starter with initiative
Possess excellent grammar and spelling skills
Thrives in fast-paced, high pressure, multi-tasking environment
Passion for pets
Ability to safely interact with pets (some of unknown origin)
Ability to lift up to 40 pounds

Responsibilities

Greet customers, provide rescue/adoption information, and interact with public
High-volume data entry relative to adoptions, donations, new residents, etc.
Answer telephone calls and questions
Respond to general emails
Complete daily cash register closeout from adoption fees, donations and merchandise sales
Process and file adoption contracts
Prioritize and manage multiple projects, with follow-through in a timely manner
Organize and maintain file systems
Maintain clean, organized and sanitized work areas, including shelter lobby
Uphold confidentiality standards
Troubleshoot urgent issues