Customer Service Representative-Full Time

MidwayUSA•Columbia, MO

6d•$19•Onsite

About The Position

Have you ever dreamed of working in the Shooting, Hunting, and Outdoor industry? Are you a friendly, likable, well-spoken individual who enjoys helping Customers? Are you a team player, willing to go above and beyond to achieve goals? If so, MidwayUSA, a leading internet retailer of Shooting, Hunting, and Outdoor products has a great opportunity for you as one of our Customer Service Representatives! Note: Only qualified candidates will be contacted for further consideration. We appreciate your interest in becoming a part of our company. Working within our inbound call center, Customer Service Representatives, or CSRs, serve as a primary point of contact between our Customers and MidwayUSA. CSRs provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency. Truly great CSRs are genuinely excited to help Customers. They’re patient, empathetic, passionately communicative, with solid problem-solving capabilities. Customer Service Representatives can put themselves in our Customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate when they don’t have enough information to resolve Customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction. --------- MidwayUSA, located right here in Columbia, is an industry-leading internet retailer of Shooting, Hunting, and Outdoor products. We are a fast-paced, growing organization that has a “promote from within” Culture, so there are many opportunities for advancement. Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 which eventually became MidwayUSA ( www.midwayusa.com ). They instilled family values like honesty, integrity, and respect for others into the business, and strive to maintain this culture with each Employee who joins our growing team. For over 47 years, MidwayUSA has offered JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors with an unyielding focus on Customer Satisfaction. MidwayUSA is one of only two organizations that is a three-time recipient of the Malcolm Baldrige National Quality Award. MidwayUSA requires all candidates post-offer to submit to a background check and drug screening as a condition of employment.

Requirements

Must be able to work at least one weekend day
Embraces our Vision “To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers”
Shares our Values of Honesty, Integrity, Humility, Respect for Others, Teamwork, Positive Attitude, Accountability, Stewardship and Loyalty
Enjoys shooting, hunting, and the outdoors so they can serve our Customers who share those same interests
Will enjoy working on a beautiful, well-maintained, state-of-the-art campus with buildings full of attractive shooting industry décor and taxidermy
Is outgoing and loves helping and dealing with people
Possesses a friendly and helpful speaking voice and patient demeanor
Demonstrates outstanding attendance and punctuality
Has strong verbal and written communication and interpersonal skills
Has strong computer skills
Works well under pressure
Has excellent time management skills and the ability to organize and manage multiple priorities
Demonstrates strong decision-making abilities
Due to federal requirements, you must be 18 years old or older to work at MidwayUSA
MidwayUSA requires all candidates post-offer to submit to a background check and drug screening as a condition of employment.

Responsibilities

serve as a primary point of contact between our Customers and MidwayUSA
provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency
achieve productivity and service standards
respond efficiently to Customer inquiries
maintain high Customer Satisfaction