Customer Service Representative

Cadillac Coffee Company • Troy, MI

13d • $19 • Onsite

About The Position

Customer Service position receiving and logging customer orders and service calls for dispatching to responsible company departments. Provides assistance in an efficient, professional, and friendly manner via phone, email, and company ERP system. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Speaks with customers by phone or email, receiving orders for coffee and allied products, service on equipment, installation of equipment, logs sales leads for districts, and direct general incoming communication to the correct department. CSR is responsible to process orders on a daily basis for the Route Salesman. Do product transfers and miscellaneous reserch as requested. Communicate with Warehouse and/or Production for produced item needs. Record service calls and forwards to the Service Manager to be dispatched. Record in Business Activities and send emails. Help customers within brand programs to keep to their order guides and suggest from their approved items. Log incoming customer concerns and document any issues related to food safety and quality for follow up by the SQF department. Customer Service Representatives train on and adhere to the company’s food safety objectives, working to uphold Cadillac Coffee Company’s food safety and quality system.

Requirements

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Computer experience necessary.
• Ability to thrive in a fast-paced working environment and multitask.
• Superb time management and organizational skills, teamwork skills.
• Ability to read and interpret documents such as safety rules, food safety operating procedures, and procedure manuals.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate in a professional manner with both customers and fellow employees.
• Ability to create reports and correspondence.
• Ability to calculate figures and amounts such as discounts, percentages, and tax.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Speaks with customers by phone or email, receiving orders for coffee and allied products, service on equipment, installation of equipment, logs sales leads for districts, and direct general incoming communication to the correct department.
• CSR is responsible to process orders on a daily basis for the Route Salesman.
• Do product transfers and miscellaneous reserch as requested.
• Communicate with Warehouse and/or Production for produced item needs.
• Record service calls and forwards to the Service Manager to be dispatched.
• Record in Business Activities and send emails.
• Help customers within brand programs to keep to their order guides and suggest from their approved items.
• Log incoming customer concerns and document any issues related to food safety and quality for follow up by the SQF department.
• Customer Service Representatives train on and adhere to the company’s food safety objectives, working to uphold Cadillac Coffee Company’s food safety and quality system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees