Customer Service Representative

Graybar•Charleston, SC

1d•$21•Onsite

About The Position

As a Customer Service Representative at Graybar, you will serve as a key contact and liaison for customers, ensuring their total satisfaction. This role involves ongoing interaction with customers, including entering orders, handling requests, and providing timely, professional, and courteous support. You will also actively sell Graybar goods and services on inbound calls and coordinate various customer service requests such as order entry, pricing, expediting, billing, order maintenance, credit, and claims. Graybar, a Fortune 500 company, specializes in supply chain management services and is a leading North American distributor of high-quality components, equipment, and materials for the construction, commercial, institutional, government (CIG), industrial, and utility markets. The company's products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing. Graybar fosters an employee ownership culture that values diverse perspectives, inclusion, and professional growth, aiming to create a collaborative environment where every employee feels a sense of belonging and can make a difference.

Requirements

Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
High School education

Nice To Haves

Some retail or counter sales experience preferred
2 year or 4 year degree preferred

Responsibilities

Serve as a key contact and liaison for customers to ensure their total satisfaction
Interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner
Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and options for your family
Flexible Spending Accounts
Disability Benefits at no cost to you
Profit Sharing Plans
401(k) Savings Plan with company match to help secure your future
Paid Vacation & Sick Days to spend time away from work or in case of an illness
Paid Holidays throughout the year
Paid Wellness Day to focus on preventive care and prioritize your health
Volunteer with Community Time Off to give back to the community
Predictable Work Schedules to plan your life: no weekends or nights for most roles
Employee Recognition Program
Educational Reimbursement and Career Development Programs
Employee stock ownership plan