Customer Service Representative

Window World of Buffalo, Rochester, Syracuse, and Jamestown•Village of Depew, NY

45d

About The Position

Join our Friendly & Positive Team! Are you someone with a positive attitude who enjoys working with others? Do you thrive on providing friendly, welcoming customer service over the phone? If you're comfortable answering calls, engaging with customers, and ensuring they feel valued, we want you on our team! What we are looking for... We’re looking for a customer-focused, team-oriented individual who won’t just send calls to voicemail but will actively assist customers with enthusiasm. If you love making a great first impression and creating a warm, helpful experience for every caller, this role is for you! Job Summary Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments, record customer data and manage the Service side of the business. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Schedule service appointments, product installations, and/or service appointments with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into customer relationship software (CRM)
Prepare customer service call reports for service technician.

Benefits

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development
Comprehensive paid process and systems training to equip you with the necessary skills for success.
Paid time off and holidays for a healthy work-life balance.
Paid on-the-job training to continuously enhance your knowledge and expertise.
Performance-based pay and bonuses to recognize and reward your contributions.
Stable, full-time hours ensuring job security and consistent employment throughout the year.
Engaging team culture with regular events fostering camaraderie and collaboration.