Remote Customer Service Representative (Michigan residents)

Morley

2d•Remote

About The Position

In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

Requirements

Excellent written and verbal communication skills
Ability to navigate a computer and the web
Typing skills (minimum 25 words per minute – Click here to take a free typing test!)
High school diploma or equivalent
Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work shifts within the call center’s hours of operation: Monday through Saturday 8 a.m. to 9 p.m. Eastern time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Michigan resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported

Responsibilities

Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
Use your computer skills to research requests and accurately record the details of your calls / contacts
Manage assigned cases from beginning to end by researching and assisting customers until case resolution
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)