Customer Service Representative
About The Position
Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative. About the Role: You will: Accurately process Sales Orders and Bids generated through telephone sales transactions. Assist customers who pick up their order at our Profit Center. Find innovative ways to grow sales with existing customers and become their trusted advisor. Identify opportunities for value-added services and articulate our solutions. Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction. Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. Complete various daily, weekly and monthly reports. Support the Product Manager’s activities as needed. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: Experience in customer service or inside sales Possess a proper and valid driver’s license Knowledge of products sold in the Profit Center preferred
Requirements
- Experience in customer service or inside sales
- Possess a proper and valid driver’s license
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Nice To Haves
- Knowledge of products sold in the Profit Center preferred
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
Responsibilities
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
- Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Complete various daily, weekly and monthly reports.
- Support the Product Manager’s activities as needed.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
