Customer Service Representative

Vero Networks • Eureka, CA

2d • Remote

About The Position

As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.

Requirements

• High School diploma or GED
• Bilingual (Spanish)
• Strong critical thinker
• Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
• Ability to organize and prioritize work and adapt to changes quickly.
• Self-guided approach to learning and gaining knowledge in addition to company provided training.
• Self-motivated with the ability to work in a fast paced, team-based environment.
• Ability to effectively solve problems or escalate issues as needed.

Nice To Haves

• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.

Responsibilities

• onboarding new customers
• existing customer account inquiries
• payment postings
• add-on requests
• resource coordination
• interdepartmental communication
• provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED