Customer Service Representative

Arrow Exterminators•Norcross, GA

1d•Onsite

About The Position

Arrow Exterminators is seeking a full-time Customer Service Representative to deliver exceptional service support and administration to both internal and external Service Center customers. This role is compensated at an hourly rate, determined by experience. Arrow Exterminators is a family-owned and operated business established in 1964, which has expanded rapidly to service 12 states with multiple offices in each to provide personalized customer approaches. The company is ranked as the sixth-largest pest and termite control company in the United States by revenue. Arrow Exterminators fosters a family-oriented company culture, attributing its success to passionate, highly trained team members dedicated to protecting quality of life. The company offers competitive compensation, a robust benefits package, and a welcoming work environment. As a Customer Service Representative, you will be the primary point of contact for all customers. Your responsibilities will include handling incoming phone calls, acting as a problem-solver to identify issues and provide solutions. This involves tasks such as scheduling services, processing payments, and updating customer files to ensure customer satisfaction. Additionally, you will make outbound calls to ensure technicians' schedules are full and customer accounts are settled. The role operates within a team-oriented atmosphere, working towards monthly service center goals. Success in this position relies on strong computer skills, problem-solving abilities, and a commitment to creating an excellent customer experience in every interaction.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed

Responsibilities

Provide uncompromised service support and administration to internal and external Service Center customers
Serve as the first point of contact for any internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling a service
Take a payment
Update customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled
Connect with customers via outbound calls to ensure accounts are paid