Customer Service Representative

KELE INC • Bartlett, TN

22d

About The Position

Founded at the birth of the building automation industry in 1983 as Kele & Associates (now Kele Companies), we became the first building automation distributor to offer an all-inclusive platform. Over the next 40 years, Kele Companies has grown into a world class Building Automation Systems distributor with its headquarters remaining strategically located in Memphis, TN and branch locations positioned in 7 states throughout the U.S. Every member of the Kele Companies team plays a key role in delivering on our promise of: “We Make It Easy.” We are currently hiring for the role of Customer Service Representative. The primary role of the Customer Service Representative is to work with all Sales and Customer Service team members to proactively meet our customers’ expectations by delivering exceptional customer service to all accounts.

Nice To Haves

• High School diploma or equivalent
• Minimum one-year related work experience
• Ability to learn and use company software

Responsibilities

• Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
• Maintains customer and account information in Salesforce database
• Sets up new customer accounts as per requests from the Accounting Department
• Completes outbound calls to customers for payment information
• Escalates complex cases to Senior Customer Service Team
• Releases web holds from orders
• Enters portal orders
• Inputs address information into Amazon orders
• Rotates with front desk duties
• Acts as an overflow resource for Salesforce team cases
• Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Benefits

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED