Customer Service Representative

Pratt IndustriesConyers, GA
4d

About The Position

This position will be focused on servicing the accounts and be responsible for providing logistics support.

Requirements

  • College degree or High School diploma with equivalent experience
  • Minimum of 2 years relevant work experience in transportation and logistics.
  • Highly organized and detail oriented with strong analytical capabilities
  • Proficient with Microsoft Office Suite (Excel, Power Point, Access, Word)
  • High degree of safety awareness and safety discipline
  • Display a professional and courteous attitude to co-workers, supervisors and the general public at all times.
  • Willing to travel and work away from home when and if required.
  • Be willing to work nights and weekends when necessary.
  • Strictly adhere to safety requirements and the policies and procedures as outlined in the Employee Handbook.
  • Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required.
  • Wear personal protective equipment (PPE) in designated operations and production areas as stated by PRATT Safety and OSHA.
  • Be at least age 18 years of age due to nature of working environment.
  • You will be expected to be flexible to the needs of our business, as we continually strive to meet and exceed the needs of our customers.
  • Random and Suspicion Drug tests are performed
  • Please be aware that you must successfully complete a drug screen and background check in order to be hired into the Pratt Industries.
  • Professional Attitude & conduct
  • Multi-task, interpersonal communication, problem solving, and time management skills are needed.

Nice To Haves

  • Basic knowledge of manufacturing operations, recycling industry, and/or supply chain logistics preferred

Responsibilities

  • Interact with drivers and customers
  • Determine appropriate trucks for back haul use
  • Schedule loads with suppliers and provide appropriate release numbers to suppliers’ and transportation.
  • Confirm prior day pick-ups reschedule if necessary
  • Respond to receiving inquiries and update system and suppliers.
  • Assist with inventory when required
  • Coordinate monitor back-hauls via collaboration with local fleet
  • Verify as well as validate light loads and document.
  • Investigate detentions complete supplier incident report
  • Coordinate pickups communicate to mill buyer any action required
  • Update freight rates on a weekly basis
  • Work with events and collector organizations to ensure seamless execution of pick-ups and supplies deliveries, as well as provide support and guidance
  • Generate reports, monitor performance, perform trend and data analysis
  • Resolve invoice discrepancies and validate invoicing for related service providers
  • Follow all company policies per Employee Handbook & Code of Conduct.
  • Follow all company safety guidelines.
  • Performs other job-related duties as assigned.

Benefits

  • Paid Holidays from DAY ONE
  • Insurance benefits and wellness reimbursement program within ONE MONTH of hire
  • 401(k) with match (3 Months)
  • FULL tuition reimbursement and PAID childbearing/parenting leave (12 months)
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