Customer Service Representative

Pratt Industries • Conyers, GA

4d

About The Position

This position will be focused on servicing the accounts and be responsible for
providing logistics support.

Requirements

• College degree or High School diploma with equivalent experience
• Minimum of 2 years relevant work experience in transportation and logistics.
• Highly organized and detail oriented with strong analytical capabilities
• Proficient with Microsoft Office Suite (Excel, Power Point, Access, Word)
• High degree of safety awareness and safety discipline
• Display a professional and courteous attitude to co-workers, supervisors and the general public at all times.
• Willing to travel and work away from home when and if required.
• Be willing to work nights and weekends when necessary.
• Strictly adhere to safety requirements and the policies and procedures as outlined in the Employee Handbook.
• Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required.
• Wear personal protective equipment (PPE) in designated operations and production areas as stated by PRATT Safety and OSHA.
• Be at least age 18 years of age due to nature of working environment.
• You will be expected to be flexible to the needs of our business, as we continually strive to meet and exceed the needs of our customers.
• Random and Suspicion Drug tests are performed
• Please be aware that you must successfully complete a drug screen and background check in order to be hired into the Pratt Industries.
• Professional Attitude & conduct
• Multi-task, interpersonal communication, problem solving, and time management skills are needed.

Nice To Haves

• Basic knowledge of manufacturing operations, recycling industry, and/or supply chain logistics preferred

Responsibilities

• Interact with drivers and customers
• Determine appropriate trucks for back haul use
• Schedule loads with suppliers and provide appropriate release numbers to suppliers’ and transportation.
• Confirm prior day pick-ups reschedule if necessary
• Respond to receiving inquiries and update system and suppliers.
• Assist with inventory when required
• Coordinate monitor back-hauls via collaboration with local fleet
• Verify as well as validate light loads and document.
• Investigate detentions complete supplier incident report
• Coordinate pickups communicate to mill buyer any action required
• Update freight rates on a weekly basis
• Work with events and collector organizations to ensure seamless execution of pick-ups and supplies deliveries, as well as provide support and guidance
• Generate reports, monitor performance, perform trend and data analysis
• Resolve invoice discrepancies and validate invoicing for related service providers
• Follow all company policies per Employee Handbook & Code of Conduct.
• Follow all company safety guidelines.
• Performs other job-related duties as assigned.

Benefits

• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 401(k) with match (3 Months)
• FULL tuition reimbursement and PAID childbearing/parenting leave (12 months)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED