Customer Service Representative

Midas•Orange, CA

About The Position

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for customer service representatives to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.

Requirements

A minimum of 2 years of sales or customer service experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Leadership ability
Team orientation
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license

Responsibilities

Meet sales goals and deliver world-class customer experience from beginning to end
Identify customer needs and accurately gather client Information to coordinate service with technicians.
Deliver exceptional customer service while listening and consulting customers
Excellent phone skills driving sales and setting appointments for the store
Following up with customers, services requested, estimated completion times etc.
Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Work within a team environment while keeping in tune with our companies’ vision, purpose, core values, and employee creed
Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
Maintain inventory counts
Overall cleanliness and organization of the store
Other duties as assigned