Customer Service Representative
About The Position
At Tower Loan, Customer Service Representatives (CSRs) are central to the business, delivering exceptional customer service, building relationships, and helping customers find suitable financial solutions. The company offers tools, training, and opportunities for career growth, including advancement into leadership roles. This full-time position provides competitive pay, performance-based incentives, and excellent benefits. Tower Loan has been a trusted name in consumer finance for over 80 years, providing personal loans, home equity loans, and retail financing to help individuals achieve financial goals, consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, Tower Loan is committed to serving communities, fostering growth, and creating career opportunities through a strong promote-from-within philosophy, empowering both customers and employees.
Requirements
- High School Diploma or GED
- Must have a valid driver’s license and reliable vehicle
Nice To Haves
- Cash Handling, Sales, or Customer Service experience
Responsibilities
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
Benefits
- Competitive salary plus performance-based incentives
- Opportunity to advance into leadership roles
- Comprehensive training programs
- Strong promote-from-within culture
- Continuous growth opportunities
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
- Up to 3% 401(k) Match
- Paid Time Off (16 days per year after one full year, cash back for unused time)
- Paid Holidays
- Annual Raises and Performance Bonuses
- Monthly Incentive and Employee Referral Bonuses
- Participation in Charitable Campaigns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
