Customer Service Representative

Bakkt LLC • Scottsdale, AZ

10d

About The Position

This is a temporary, full-time assignment with an expected duration of approximately four (4) months. This role is not eligible for extension or conversion to a permanent position. Candidates should apply only if they are comfortable with the temporary nature of the assignment.

This role is not eligible for company-sponsored benefits, including medical, dental, vision, or retirement plans.

Who We Are

Bridge2Solutions is a leading provider of loyalty, rewards, and incentive solutions that help organizations strengthen engagement with employees, customers, and partners. Through a flexible technology platform and a broad portfolio of rewards—including travel, merchandise, gift cards, and experiential offerings—Bridge2Solutions enables clients to design programs that drive meaningful participation and measurable results.

At Bridge2Solutions, we value accountability, collaboration, and continuous improvement. Our team operates in a fast-paced environment where thoughtful problem-solving, ownership, and customer focus are essential. We are committed to fostering an inclusive workplace where diverse perspectives are valued and where employees are empowered to grow, contribute, and make an impact.

Job Overview:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new travel bookings or servicing existing travel bookings as requested by customers. Travel bookings will be placed or serviced using our proprietary technology.

Requirements

• High School diploma or equivalent
• 3 years of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift

Nice To Haves

• A bachelor’s degree is not required, but is a plus
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!
• Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential

Responsibilities

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking online
• Educate customers on website functionality in an effort to increase the online adoption rate
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees