Customer Service Representative
About The Position
We're seeking a highly skilled and customer-focused Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience. At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Requirements
- Strong customer service and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- High school diploma or equivalent required
Nice To Haves
- Familiarity with mortgage terminology and processes is a plus
Responsibilities
- Provide exceptional customer service, addressing concerns and resolving issues with precision and care
- Assist with administration of single-family home loans with accuracy and efficiency
- Actively listen to customers, offering education and support to help them navigate their mortgage journey
- Maintain the highest level of confidentiality and security when handling client information
- Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
- Other job duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
