Customer Service Representative
About The Position
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving first call resolution. This role is crucial in assisting callers by guiding them through the health plan, clarifying authorization requirements, providing updates regarding the status of referrals and assisting with other duties as needed. This position requires proficiency in utilizing multiple communication channels, a strong attention to detail, and meticulous documentation to ensure accurate and efficient service delivery.
Requirements
- Effective 01/01/2022 High School Graduate or GED required
- Customer Service experience in a fast-paced office setting
- Ability to handle a high call volume in a professional and courteous manner
- Working knowledge of self-funded medical plans and/or Managed Care plans
- Computer literate in Microsoft Office Windows
Responsibilities
- Serves as a primary point of contact for members and providers
- Handling incoming calls with professionalism
- Delivering exceptional customer service aimed at achieving first call resolution
- Assisting callers by guiding them through the health plan
- Clarifying authorization requirements
- Providing updates regarding the status of referrals
- Assisting with other duties as needed
- Utilizing multiple communication channels
- Meticulous documentation to ensure accurate and efficient service delivery.
Benefits
- paid time off
- a 401K retirement plan
- medical, dental, and vision coverage
- tuition reimbursement
- many more voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
