Customer Service Representative

Kirby Risk•Springfield, IL

17d

About The Position

Customer Service Representative – Electrical Supply Springfield, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. What You’ll Do as a Customer Service Representative In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service. Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future. Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development. Looking for a role where service and teamwork matter? Apply today.

Requirements

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with excellent organizational abilities
Quick learner who’s eager to grow and apply new knowledge
Ability to lift up to 50 lbs.
Valid driver’s license required
Comfort with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments

Nice To Haves

Experience in business-to-business sales or electrical distribution preferred
Forklift experience a plus

Responsibilities

Deliver outstanding customer service—exceeding expectations and honoring every commitment.
Partner with outside sales to support customers and strengthen relationships.
Coordinate with vendors to ensure products are delivered accurately and on schedule.
Support corporate marketing efforts such as product launches and training events.
Counter and Inside Sales
Warehousing and Inventory Management
Vendor and Customer Communications
Order Entry and Product Support