Customer Service Representative

OneMCI•Wichita, KS

45d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping others and delivering outstanding service? We’re looking for a Customer Service Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer-focused environment . To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent .
Strong written and verbal communication skills.
Ability to type at least 20 WPM .
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems .
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, conflict resolution , and follow-up.
A customer-first mindset : empathetic, patient, and responsive.
Ability to multitask , stay organized, and manage time independently.
A team player with a positive attitude and strong interpersonal skills.
Comfortable working in a dynamic, fast-changing environment .

Responsibilities

Engage with customers via inbound and outbound calls , providing friendly and professional support.
Actively listen to customer concerns and deliver effective, timely resolutions.
Use internal systems to manage accounts , process claims, and retrieve information.
Identify opportunities to upsell or upgrade products and services.
Clearly explain products, services, and processes to customers.
Escalate complex issues to the appropriate team when needed.
Strive for first-call resolution through strong problem-solving skills.
Stay current with training, meetings, and process updates.
Maintain excellent attendance and punctuality .

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.