Customer Service Representative - IL Remote 14897795

TEKsystems • Addison Township, IL

2d • $20 - $20 • Remote

About The Position

As a Customer Service Specialist, you will provide support related to sales, promotions, installations, and communications. Your primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Requirements

• 2+ years of customer service experience (call center preferred).
• Proficiency in Microsoft Office Suite.
• Experience with order entry and processing orders in an ERP system.
• Ability to manage an email inbox.

Nice To Haves

• Background in medical devices is a plus.
• Experience with SAP or Oracle.
• Capability to check and validate pricing.
• Proficiency in Microsoft Excel.
• Experience with Power BI.

Responsibilities

• Deliver customer service across sales, promotions, and installation processes.
• Resolve customer claims and complaints fairly and effectively.
• Maintain positive customer relations and satisfaction.
• Develop and implement organization-wide initiatives to inform and educate customers.
• Create improvement plans based on customer survey feedback.
• Support outside sales representatives' requests.
• Answer inbound calls from the phone queue, though the volume is not heavy.
• Perform order entry tasks.

Benefits

• Enjoy a generous benefits package that includes medical, dental, vision, and life insurance.
• Take advantage of 8 sick days per year, a week of vacation, increasing to four weeks after five years, and a 401K match program.
• Benefit from yearly company bonuses based on performance and a sign-on bonus upon conversion.
• Health insurance covers 100% of costs after the deductible, and you'll receive comprehensive support for short and long-term disability.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees