Bilingual (English/Spanish) Customer Service Representative
About The Position
The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction. Disclaimer: Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.
Requirements
- Full-time, 8:00 am to 5:00 pm, M-F.
- High school/GED diploma required.
- Bilingual (English/Spanish) highly preferred; additional language skills in Creole are a plus.
- Customer service or previous office or executive assistant experience is preferred.
- Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
- High attention to detail with the capability to scan, index, and manage documents accurately.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Nice To Haves
- Bilingual (English/Spanish) highly preferred; additional language skills in Creole are a plus.
- Customer service or previous office or executive assistant experience is preferred.
Responsibilities
- Perform general office clerk duties and errands to support practice leadership.
- Handle incoming calls and other communications.
- Record information as needed.
- Prepare and circulate reports as needed.
- Prepare correspondence for approval by Managing Attorney.
- Coordinate events and meetings as needed.
- Perform additional duties as required.
Benefits
- Competitive Wage
- Paid Time Off, Holiday, Bereavement, and Sick Time
- 401K Retirement Savings Plan with Firm match
- Group Medical/Dental/Vision Plans
- Employer-Covered Supplemental Benefits
- Voluntary Supplemental Benefits
- Annual Performance Reviews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
