Customer Service Representative - Mukilteo, WA

SUPPLYONE INC. • Mukilteo, WA

5d • $21 - $30

About The Position

Interact with customers to provide services for quoting then ordering for new and existing products.

Requirements

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Willingness to learn and problem solve
• Great at organization and time management
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Must be 18 years of age or older
• High school diploma/GED required
• Requires keyboarding work.
• Detail oriented work requiring visual acuity.
• Must be able to perform primarily sedentary work.
• Requires the ability to orally communicate information.

Responsibilities

• Confer with customers by telephone or email to provide information about products or services
• Process customer requested for quotes and orders
• Manage customer files, both electronic and physical
• Help customers with warehousing orders and maintaining inventory
• Provide backup to other customer service reps
• Process internal purchase orders
• Work alongside sales as support
• Work closely with all departments

Benefits

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees