Customer Service Representative
About The Position
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success. We are seeking a proactive and detail-oriented Customer Service Representative to join our team at our Medley, FL location. This role is responsible for coordinating and processing component exchange agreements, ensuring accurate data entry and compliance, and providing timely communication across departments and with customers. The ideal candidate will be highly organized, customer-focused, and capable of managing multiple priorities while supporting both internal teams and external clients. If you thrive in a fast-paced, technical environment and take pride in delivering exceptional service, we’d love to hear from you. Important Notice : Eligibility Requirement : Only U.S. Citizens or Permanent Residents will be considered for this position.
Requirements
- High School Diploma or Technical School Degree
- Experience in Aviation Industry
- Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams
- Strong communication and analytical skills, process-oriented and organization
- Must be able to multi-task and prioritize tasks independently
- Must be able to work onsite
Nice To Haves
- College degree in a relevant field
- Experience with Syspro
Responsibilities
- Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments
- Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part
- Ensure component exchange agreements are provided and compliance is verified before the transaction is completed
- Ensure timely communication and feedback on daily transactions
- Monitor and follow up on customer status reports
- Day-to-day internal customer support as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
