Customer Service Representative

Keystone Automotive Operations • Exeter, PA

3d • $19 • Hybrid

About The Position

Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in Exeter, PA . No prior automotive or RV experience is required — just a willingness to learn and a passion for helping others. We’ll provide the training and tools you need to succeed. This is an opportunity to develop valuable communication, problem-solving, and service skills in a supportive environment where no prior industry experience is required. As the first point of contact for our customers, you’ll play an important role in strengthening relationships and contributing to our company’s success. If you’re motivated, eager to learn, and ready to grow with a company that values teamwork, integrity, and professional development, Keystone is the place to build your career.

Requirements

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer-first attitude with energy and professionalism
• Dependable, detail-oriented, and calm under pressure
• Eagerness to learn and grow in a fast-paced, team-driven environment
• Basic computer proficiency (MS Office, email, data entry)
• High school diploma or equivalent required

Nice To Haves

• Sales or customer service experience in a call center is preferred, but not required
• Bilingual skills (English with French or Spanish) are highly valued

Responsibilities

• Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support
• Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions
• Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate
• Consistently meet performance standards while delivering a positive and efficient customer experience

Benefits

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays
• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED