Customer Service Representative

Concordia Lutheran Ministries•Cabot, PA

1d•Onsite

About The Position

Concordia Medical Equipment is looking for a dedicated Customer Service Representative CSR to join our expanding team. If you have experience in customer service, prefer a schedule that allows for evenings and weekends off, and are seeking a stable income, this position is perfect for you! Our Customer Service Representatives CSR work Monday through Friday in a dynamic environment, utilizing their skills to answer calls, process orders, and address customer inquiries. This is a full-time role that comes with benefits. Position Summary:As a Customer Service Representative CSR, you will be responsible for new patient intake, assessing the needs of both new and existing customers, ensuring customer satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries or services, and verifying issues related to service authorization, insurance coverage, and reimbursement. You will be the primary point of contact for customers, both in our retail location and over the phone. Additionally, you will provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies. Depending on your supervisor's designation, you may also negotiate pricing, place special orders, and manage product shipping.

Requirements

High school diploma or equivalent
Strong customer service, phone, and typing skills
Excellent verbal and written communication abilities
Attention to detail, strong organizational skills, and the ability to multitask effectively
Ability to work collaboratively as part of a cohesive team
Two years of customer service experience preferred

Nice To Haves

Knowledge of medical terminology is a plus

Responsibilities

New patient intake
Assessing the needs of both new and existing customers
Ensuring customer satisfaction
Resolving complaints
Ensuring order accuracy
Coordinating deliveries or services
Verifying issues related to service authorization, insurance coverage, and reimbursement
Primary point of contact for customers, both in our retail location and over the phone
Provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies
Negotiate pricing
Place special orders
Manage product shipping
Answer phone calls promptly and assist customers in the retail area, effectively resolving inquiries on the first call
Minimize the use of hold and transfer functions, ensuring efficient follow-up and communication
Communicate clearly and provide outstanding customer service both over the phone and in person
Share the workload of phone calls, orders, and retail tasks equally with the Customer Service team