Customer Service Representative - Northwest
About The Position
Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity. Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference.
Requirements
- At least 2 years’ experience in customer service and administration, ideally in banking or a related field
- An understanding of financial services, including compliance and regulatory requirements
- The ability to juggle multiple priorities in a dynamic, fast-moving environment
- Comfort with digital platforms and the ability to guide customers through them
- A knack for solving problems, staying composed under pressure, and adapting to changing needs
Nice To Haves
- A tertiary qualification in Business or Finance is preferred
Benefits
- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
