Customer Service Representative

Mechanics Bank-Ohio • Mansfield, OH

4d

About The Position

POSITION SUMMARY Consistently practices and demonstrates a spirit of helpfulness in servicing the banking needs of our customers. Processes banking transactions in an efficient and professional manner, making every effort to exceed customer expectations and strengthen client relationships. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Demonstrates excellent customer service and professionalism at all times with both internal and external customers. Services customers at the window by receiving funds; processing transactions via the computer terminal and paying out funds as required. Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders. Follows bank security and operational procedures. Clearly communicates policies and product information to customers. Balances daily transactions; verifies cash totals and handles other various duties behind the teller line. Completes additional work responsibilities (e.g., ATM balancing, vault duties, supervisory override authority, etc.) as assigned by the Branch Manager. POSITION QUALIFICATIONS Competency Statement(s) Accuracy - Ability to perform work accurately and thoroughly. Adaptability - Ability to adapt to change in the workplace. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Communication, Written - Ability to communicate in writing clearly and concisely. Communication, Oral - Ability to communicate effectively with others using the spoken word. Working Under Pressure - Ability to complete assigned tasks under stressful situations. Detail Oriented - Ability to pay attention to the minute details of a project or task. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Teamwork - Ability to working collaboratively with a group of people in order to achieve a common goal. Coachable - Open to feedback, accepts personal responsibility for continuous improvement. Stability - Maintains an even temperament, and consistently functions as a positive role model.

Requirements

• High School education or GED equivalent
• Successful completion of in-house initial CSR training program
• Proficient in Microsoft Office products and other bank computer systems.
• Commitment to the Mechanics' vision, mission, and guiding principles
• Commitment to professional growth and development by participating in bank-sponsored growth opportunities.
• Customer service aptitude
• Professional attitude and appearance
• Works courteously and cooperatively with others
• Meticulous in work ethic, attending to details in organization and completion of tasks
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Teamwork - Ability to working collaboratively with a group of people in order to achieve a common goal.
• Coachable - Open to feedback, accepts personal responsibility for continuous improvement.
• Stability - Maintains an even temperament, and consistently functions as a positive role model.

Nice To Haves

• Previous CSR experience
• Previous cash handling/customer service experience

Responsibilities

• Services customers at the window by receiving funds; processing transactions via the computer terminal and paying out funds as required.
• Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders.
• Follows bank security and operational procedures.
• Clearly communicates policies and product information to customers.
• Balances daily transactions; verifies cash totals and handles other various duties behind the teller line.
• Completes additional work responsibilities (e.g., ATM balancing, vault duties, supervisory override authority, etc.) as assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED