Customer Service Representative - 17068

Somewhere•Cape Town, LA

4d•$1,200 - $1,500•Remote

About The Position

We are a growing marketing agency serving clients across the US and Canada. We are seeking a reliable, detail-oriented Customer Support Representative to support our client communications and CRM operations. This role is critical to improving response times, maintaining clean data, and allowing our US-based CS lead to focus on higher-level initiatives. The ideal candidate is highly organized, an excellent written communicator, and experienced working inside HubSpot. This is a long-term, full-time role for someone looking to grow with a stable team. This is a remote role with a flexible schedule, requiring availability on weekdays and part-time hours on weekends. As a Virtual Assistant, you will support both our clients and internal team, ensuring smooth communication, efficient task management, and an outstanding customer experience. You will help solve problems, anticipate client needs, and contribute to the ongoing improvement of our processes.

Requirements

Minimum 2 years of customer support or virtual assistant experience, ideally in a digital marketing environment.
Proficient in HubSpot or similar CRM softwares.
Excellent written and verbal communication skills.
Strong multitasking and time management abilities; very detail-oriented and organized.
Willingness to work both weekdays and part-time on weekends
Ability to work full-time, exclusively for JL Marketing.

Nice To Haves

Familiarity with Meta, and Google Advertising.
Problem-solving mindset and a proactive approach to challenges.
Prior experience supporting a marketing agency or SaaS business.
Familiarity with ticketing workflows and SLAs.
Comfortable communicating with US-based clients.

Responsibilities

Respond to client inquiries via HubSpot, email, and other communication channels, providing timely and accurate assistance.
Track and manage customer interactions in HubSpot, ensuring prompt issue resolution and clear documentation.
Assist the marketing team with digital campaign execution and administrative tasks.
Prepare periodic performance reports and highlight areas for improvement.
Use analytics tools to gather insights on customer behaviors and preferences.
Stay informed about our full range of services to provide knowledgeable support.
Support occasional billing-related calls with clients as needed.
Schedule meetings, manage and coordinate calendars.
Organize digital files and maintain up-to-date records.
Continuously audit and clean up Hubspot records and data.
Support project management and follow up on action items.