Customer Service Representative
About The Position
Not your traditional insurance company—and that’s exactly how we like it. At The Liberty Company, we’re redefining what it means to build a career in insurance. Our award-winning culture, recognized year after year—celebrates entrepreneurship, collaboration, and a genuine commitment to employee wellness. Here, we don’t just talk about culture; we live it. We support our people with competitive total compensation, comprehensive benefits, generous paid time off and holidays, continued education opportunities, and company-sponsored programs focused on wellness, stress management, and community involvement—because your career and your well-being both matter here. We believe your work should bring you your JOB—the Joy of Being. That means feeling valued, supported, and inspired while doing meaningful work alongside people who care. As we continue to grow, we’re looking for individuals who want to contribute ideas, innovate with purpose, and thrive in an environment where positivity and growth go hand in hand. We are searching for our next enthusiastic Customer Service Representative to join our growing team in our Rocklin, CA office. This is a true HYBRID role going in office Monday, Wednesday, and Friday and work-from-home Tuesday and Thursday. Position Summary: The Customer Service Representative is responsible for supporting the Commercial Lines team and help continue delivering exceptional service and accuracy to clients. This position requires great attention to detail in a team-oriented, fast-paced environment.
Requirements
- Education requirement: High school diploma or equivalent is required.
- Exceptional written and verbal communication skills – clear, precise, and professional.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to work both independently and collaboratively with a positive, proactive attitude.
- Comfortable prioritizing and making informed decisions quickly.
Nice To Haves
- Insurance experience preferred but not required.
Responsibilities
- Processing endorsements, audits, policies, and other items at the Account Executive’s direction.
- Assisting in the renewal process, including obtaining quotes, applications and other duties.
- Identify and escalate any compliance gaps or discrepancies to the Account Executive and/or Team Lead.
- Providing quality customer service to clients, teammates and carriers.
- Communicating with other teammates regarding client needs and issues.
- Supporting the team with miscellaneous duties and projects as assigned – flexibility and teamwork are key.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
