Customer Service Representative
About The Position
Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand reservationist/CSR representative , you will be the voice of our company in every interaction with our clients . The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests , providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. On-site shift available: Saturday - Tuesday 7:00AM-5:00PM at $18.25/hour.
Requirements
- Clean criminal record
- Good communication and computer skills
- Familiarity with the Twin Cities metro area
Nice To Haves
- Prior customer service skills a plus
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service
Benefits
- Paid Training
- Paid holidays
- Two weeks of paid vacation
- Medical, dental, vision and life insurance
- 401k with up to a 4% company match
- Earned wage access available with Tapcheck and More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
