Customer Service Representative within our Body Shop Department

Arlington Toyota•Jacksonville, FL

40d•Onsite

About The Position

We are Hiring!! CUSTOMER SERVICE REPRESENTATIVE for our Body Shop Department MUST BE FLUENT IN BOTH SPANISH AND ENGLISH This is a cornerstone role within our dealership. After 15+ years of dedicated service, one of our key team members is retiring and we are seeking a reliable professional to step in to this key role. This position offers incredible stability and a chance to become a long-term fixture in our dealership family.

Requirements

Bilingual (SPANISH) candidates needed now!

Responsibilities

Work onsite from 8 AM – 6 PM Monday - Friday
Answering Phones - taking messages, confirming future r, calling overdue customers, and making reservations.
Must have experience and enjoy social media content as you will be posting videos to your website and social platforms.
We are hiring for a team member in our Body Shop Department who can bridge the language gaps for our Spanish-speaking clients.
Taking Payment - You will be required to take the customers payment and receipt the payment in our dealer management software (Reynolds and Reynolds)
General Office Work - Organizing paperwork, filing, keeping the workspace clean, making sure all purchase orders and due bills (payments from other departments) are accounted for.
Greet customers as they arrive for service
Establish a professional relationship with each client
Exceed customer expectations
Be prompt and efficient in the role