Customer Service Representative

Airtron•Indianapolis, IN

45d•Onsite

About The Position

Essential Duties/Responsibilities: Answers phones, schedules customers and assists customers with any/all inquiries. Provides customer services relating to sales, sales promotions, installations and communications. Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Follows location initiatives and proactively informs and educates customers. Makes recommendations and in some cases develops improvement plans in response to customer surveys. Follows all company policies and procedures, including but not limited to safety. Other duties as assigned.

Requirements

High School Diploma or GED.
2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
Must be able to communicate in English effectively, both verbally and in writing.
Valid driver's license required.
Ability to work overtime with little notice
Weekends hours may occasionally be required.

Nice To Haves

Completed college course work.
Customer service mindset.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Able to work in a fast-paced environment.
Strong organizational skills, attention to detail and the ability to multi-task.
Willingness to learn and be a part of a team.
Positive attitude and a team player.
Related work experience may be substituted for education
Ability to build positive relationships with customers, both internal and external.
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture.

Responsibilities

Answers phones, schedules customers and assists customers with any/all inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follows location initiatives and proactively informs and educates customers.
Makes recommendations and in some cases develops improvement plans in response to customer surveys.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.