Customer Service Representative

LeMaitre • Burlington, MA

1d • Onsite

About The Position

First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping. Handles customer requests in a timely, accurate and professional manner. Fosters the growth of a strong customer base through creating positive interactions and building strong relationships

Requirements

• High School Diploma required
• 3 or more years' experience in a professional customer service role
• Ability to manage difficult or emotional customer situations
• Demonstrates accuracy and thoroughness
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization
• Ability to deal with problems involving a few concrete variables in standardized situations
• Is consistently at work and on time; ensure work responsibilities are covered when absent
• Knowledge of Microsoft Office, internet, and order processing systems with typing skills of 50 WPM or greater.

Nice To Haves

• Bachelor's Degree preferred

Responsibilities

• Process orders, returns, credits/re-bills, invoices, etc
• Provide pricing, updates on orders, tracking information, confirmation, etc
• Handle customer complaints in accordance with Complaint Procedure
• Communicate/follow-up with customers, sales force, etc, via email, fax, and phone
• Interface daily with co-workers within department and other departments, including Senior Management
• Make outbound calls as necessary
• Handle customer escalations
• Answer front door and deliver mail

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees