Customer Service Representative

Amynta Group • Binghamton, NY

20d

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for processing all lines of commercial insurance in accordance with quality and service standards. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must. Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts Complete other tasks as directed by agency management

Requirements

• 1 year minimum office experience (Required)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)
• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.

Nice To Haves

• 2+ year's minimum office experience (Preferred)

Responsibilities

• Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
• Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
• Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
• Complete other tasks as directed by agency management

Benefits

• This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
• The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees