Customer Service Representative

UMI Stone/Opustone•Beltsville, MD

19h•$22 - $26

About The Position

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

Requirements

High school Diploma/GED
Bilingual preferable
Ability to type 30-35 words per minute
Computer skills: Microsoft Office, Outlook
Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

Responsibilities

Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide clerical and administrative support as necessary.
Provide showroom support by assisting with customer selection as necessary.