Customer Service Representative

Idaho Housing and Finance Association • Boise, ID

3h

About The Position

Join Our Team!
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• High school diploma or equivalent
• Proven experience in customer service, preferably in a call center or financial services environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle difficult situations with patience and professionalism
• Proficiency with computer systems and customer relationship management (CRM) software
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Strong customer service and communication skills
• Ability to work in a fast-paced environment with multiple priorities

Nice To Haves

• Additional education or training in finance or customer service is a plus
• Familiarity with mortgage terminology and processes is a plus
• Bilingual in Spanish preferred

Responsibilities

• Provide accurate information and assistance to borrowers in regard to their home loans
• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
• Document customer interactions and update account information accurately in the system
• Maintain the highest level of confidentiality and security when handling client information
• Follow company policies and procedures to ensure compliance and quality standards
• Other job duties as assigned

Benefits

• competitive benefits
• ongoing training
• opportunities for career advancement in a thriving organization dedicated to excellence in mortgage loan servicing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED