Customer Service Representative

TEKsystems•Tinley Park, IL

28d•$20 - $24•Onsite

About The Position

The CEA will be responsible for: Handling all customer inquires both over the phone and via email quickly and effectively Inbound Calls - 25-50+ a day Emails - 50-100+ a day Answering questions customers have about shipping, product availability and pricing Research questions and use systems to provide customer with the best experience Create cases for issues customers have. Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied Direct customer communication by a variety of channels, order management and across the fulfillment chain Provide information and exception management Provide transparency to customers using critical thinking and problem-solving techniques Handling both internal and external customer inquiries as well as provide proactive solutions Delivering a frictionless customer experience. Reports to Supervisor of Customer Experience The company is known for providing world class Customer Experience. Team members are provided extensive on the job training to fully prepare them for their role

Requirements

2+ years of customer service experience from a products company or customer service role that had KPI's
Order Entry in an ERP
Microsoft Outlook, Microsoft Word
General Computer Skills
Email Communication heavy
HS diploma
Working independently - looking for candidates who can work without direction and problem solve on their own without looping in a supervisor
Problem solve - being resourceful to look up answers and check inventory levels
Email communication
Positive Attitude
Attention to detail
Professional - accountability

Nice To Haves

Claims experience (order claims processing)
CRM - Microsoft Dynamics
Inbound Phone experience 50+ volume
Microsoft Excel

Responsibilities

Handling all customer inquires both over the phone and via email quickly and effectively
Answering questions customers have about shipping, product availability and pricing
Research questions and use systems to provide customer with the best experience
Create cases for issues customers have
Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
Direct customer communication by a variety of channels, order management and across the fulfillment chain
Provide information and exception management
Provide transparency to customers using critical thinking and problem-solving techniques
Handling both internal and external customer inquiries as well as provide proactive solutions
Delivering a frictionless customer experience