Customer Service Representative

Veritiv Corporation • Fullerton, CA

29d • Onsite

About The Position

Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries. This position is on-site.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.
• High School Diploma/GED
• Proven experience handling complex orders under tight deadlines.
• SAP Experience.

Responsibilities

• Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
• Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
• Provide internal support to Outside Sales Representatives and assist with sales initiatives.
• Collaborate with internal departments and other divisions to resolve customer issues efficiently.
• Review customer purchase orders and contracts to ensure accuracy and compliance.
• Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
• Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
• Process order modifications and communicate changes to ensure customer satisfaction.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees