Customer Service Representative

Provo City Corporation•Provo, UT

13d•$21 - $29

About The Position

Provo City is looking for a full time Customer Service Representative to support the City’s utility billing and inbound call system. Civic-minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply.

Requirements

High School Diploma or equivalent (GED).
Two years of general experience in customer service, accounting, bookkeeping, cashiering, or related field.
OR an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience].
Some positions may require a minimum typing and/or 10-key speed.

Nice To Haves

Spanish speaking skills desirable.

Responsibilities

Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.
Route inquiries to appropriate staff.
Review service applications.
Enter or edit customer account information.
Schedule service connects and disconnects and initiate work orders.
Collect payments including handling cash or processing checks and electronic payments.
Initiate processing of refunds and issue same.
Take fingerprints of customers.
Document approved special exceptions.
Monitor accounts for theft or abuse.
Prepare various month-end reports for supervisor.
Maintain various performance statistics.
Perform filing and clerical functions.
May perform basic business licensing functions as needed.
Assist other Customer Service coworkers, coordinate with other departments, and perform related duties as required.

Benefits

Provo City offers generous employer-paid health insurance
retirement and pension plans, including 401k and 401k matching
paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
educational assistance
competitive pay
regular review of compensation practices to remain competitive with the market
free use of the Provo Recreation Center and Peaks Ice Arena
a Provo Library card
50% off green fees at Timpanogos Golf Course
a 4/10 work schedule