Customer Service Representative

Architectural Surfaces Group•Tampa, FL

21h•Onsite

About The Position

As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program. Essential functions include managing dealer territory within a dynamic third-party program network spanning the US, providing timely responses on product availability, pricing, lead time, and material details, and collaborating closely with the Dealer Program Manager on marketing materials, showroom samples, and project photo collection. The role also involves informing dealers about new inventory, assisting with fabrication quotes, processing purchase orders, conducting product knowledge training, coordinating warehouse activities, managing sample requests, handling general customer service, and attending annual inventory events. Additionally, you will prepare sales reports, manage Excel spreadsheets, monitor material shipments and lead times, collaborate on brainstorming sessions, manage the entire sales order process from quotations to project closures, and perform general office tasks. You will report directly to the Dealer Program and Business Development Manager.

Requirements

Basic computer skills.
Business telephone etiquette.
Demonstrate excellent analytical abilities.
Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
Ability to work well in a team environment.
Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
Must be able to communicate effectively both verbally and in writing.
Must be self-driven, organized, and detailed oriented.
Must have a professional demeanor and excellent interpersonal skills.
High school diploma or GED required.
3+ years customer service experience in a multi-tasking environment is required.
Knowledge of stone, slab, and tile products required.
Experience with CRM systems, kitchen/bath design, and inventory management.

Nice To Haves

Associate degree preferred.
Industry experience preferred.

Responsibilities

Manage dealer territory within a dynamic third-party program network spanning the US.
Provide timely responses on product availability, pricing, lead time, and material details.
Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.
Inform Dealers about new inventory updates.
Assist with fabrication quotes.
Process purchase orders.
Conduct product knowledge training sessions.
Coordinate warehouse activities.
Manage sample requests.
Handle general customer service duties.
Attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).
Prepare sales reports.
Manage Excel spreadsheets.
Monitor material shipments and lead times.
Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.
Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.
Perform general office tasks, including filing, faxing, copying, and preparing parcels.
Report directly to the Dealer Program and Business Development Manager.
Other duties and administrative tasks as assigned.