Customer Service Representative

Disabled Veteran Solutions

6d•Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business delivering high-quality Business Process Outsourcing services. We support complex, regulated programs where accuracy, professionalism, and consistency matter. We hire people looking for long-term roles with growth potential, not short-term or flexible side work. This Customer Service Representative role supports a high-volume technical tolling services program. You will assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time. This role is ideal for individuals who are dependable, detail-oriented, technically capable, and comfortable working in a structured, performance-driven call center environment. Advancement opportunities exist for employees who demonstrate reliability, accuracy, and strong performance.

Requirements

A high school diploma is required (Associate degree or higher preferred)
At least six months of customer service experience.
Candidates must be fluent in English
Comfortable navigating multiple systems
Able to troubleshoot basic technical issues
Able to meet strict attendance and scheduling expectations.
Candidates must have reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted) and a private, dedicated workspace.
Background check and drug screening are required at no cost to the candidate.

Nice To Haves

Call center experience is strongly preferred.

Responsibilities

Manage inbound customer inquiries related to toll accounts, violations, payments, disputes, congestion pricing, and application status.
Work suspended accounts
Identify account types
Accurately document service requests
Partner with internal teams to ensure full resolution.
High standards for quality, attendance, and professionalism apply to every interaction.