Customer Service Representative

Guild Garage Group•Rockville, MD

47d•$18 - $22•Onsite

About The Position

At Gaithersburg Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side. We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed. You'll be the voice of Gaithersburg Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back.

Requirements

1+ year in a customer service role (bonus points if it's in home services or tech!)
Excellent communication and active listening skills.
Strong organization, time management, and multitasking abilities.
Friendly, adaptable, and calm under pressure.
A team player who’s excited about growth and making a real impact.
High school diploma or equivalent.

Nice To Haves

Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).

Responsibilities

Deliver top-notch service with a positive, empathetic, and professional approach.
Handle a high volume of calls with confidence and efficiency.
Work across multiple channels (email, chat, phone) to solve problems and provide updates.
Think on your feet, research solutions, and provide helpful, friendly responses.
Keep accurate records of customer interactions and transactions.
Recognize opportunities to recommend additional services that benefit the customer.
Work closely with technicians and team members to ensure seamless service.
Learn our services inside and out—becoming a go-to expert.