Customer Service Representative - Sharon Center Veterinary Hospital
About The Position
Be the first smile they see. The voice they trust. The heart of our front desk. Are you a skilled Client Service Representative with a passion for leadership, client communication, and animal care? Join Sharon Center Veterinary Hospital as a Customer Service Representative Located in Medina, OH, our full-service animal hospital delivers advanced medical, surgical, and wellness care for dogs, cats, and exotic pets, from birds and reptiles to small mammals. We combine cutting-edge diagnostics with integrative therapies like acupuncture and chiropractic care, all while providing gold-standard client service that keeps tails wagging and pet parents smiling. Why You'll Love Us: Comprehensive & Cutting-Edge Care - We offer everything from preventive care to orthopedic surgery, acupuncture, chiropractic therapy, and exotic pet medicine, all under one roof. Strong Client Connections - We believe in relationship-based care and treating every patient like family. Our loyal client base is a reflection of our commitment to kindness, education, and trust. Team-First, Joy-Fueled Culture - Join a vibrant, collaborative team that values growth, celebrates wins, and supports one another through every case...furry, feathered, or scaled!
Requirements
- A people person who loves to create great experiences from the first phone call to the final tail wag.
- Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
- A master multitasker who stays cool and kind even during the busiest times.
- Tech-savvy and confident navigating digital systems and patient charts.
- Calm, clear, and compassionate, especially when pet parents are stressed.
- Eager to grow your skills in a hospital that values professional development and team culture.
Responsibilities
- Greeting clients with warmth and professionalism, in person and on the phone.
- Scheduling appointments and managing daily workflow.
- Answering questions and providing clear, compassionate client education.
- Maintaining accurate records and updating patient files.
- Supporting the veterinary team with communication and coordination.
- Processing payments and checking clients in and out.
- Helping to ensure a calm, organized, and welcoming lobby experience.
Benefits
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health support
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
