Customer Service Representative

TEKsystems • Pine Grove Township, PA

37d • $18 - $18 • Onsite

About The Position

The Customer Service Representative is a key member of our team responsible for providing exceptional customer service and communication to healthcare providers patients and internal stakeholders. This role ensures the accurate coordination and scheduling of initial and refill shipments of specialty medications contributing directly to patient care and satisfaction. Outbound and Inbound (Queue).

Requirements

• Customer service
• Pharmaceutical Customer Service
• healthcare customer service
• call center experience
• pharmaceutical industry
• call center
• Empathetic
• Emotional Intelligence

Responsibilities

• Answer incoming calls and provide clear accurate information to patients and healthcare providers.
• Initiate outbound calls to patients to gather necessary information for prescription coordination.
• Schedule and confirm medication deliveries with precision and attention to detail.
• Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.
• Demonstrate initiative and a proactive approach to daily tasks and problem-solving.
• Collaborate effectively with internal teams to ensure seamless service delivery.
• Perform other duties as assigned to support departmental goals.
• Follow all HIPAA and applicable government regulations.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees